Help centre

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Procedures, deadlines and answers to the most common questions from buyers and manufacturing partners.

Topics

How HexoParts works, quotes without registration, ordering as a company or a private person.

Files, instant price and tenders, threads and tolerances, price validity, series.

Placing an order, payment methods, approval before payment, EUR, invoices.

Technical review, lead time and delays, changing and cancelling an order, quality control.

Shipping and tracking, checking the parts, transport damage.

How and when to file a claim, what you get, refunds, what is not a defect.

Logging in, team and limits, file protection, messages, prohibited items.