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For buyers · Delivery and receipt

Receiving and checking the parts

From delivery you have 5 business days to check the parts and report any non-conformity in the portal. Without a report the order is deemed accepted.

  1. 1Check the parcel in front of the courier. Describe visible damage in a damage report.
  2. 2Within 5 business days of delivery, check the parts: dimensions, material, quantity and finish.
  3. 3Everything is fine: confirm receipt in the portal (you can do it earlier) and rate the job.
  4. 4Something is wrong: click Report a problem on the order page.

Defects that could not be detected in an ordinary check can be reported later: promptly after discovery, no later than 12 months after delivery. Private persons have 2 years.

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How to file a claimFile the claim in the portal on the order page, with photos and measurement results. We decide within 2 business days.Claim deadlinesReport visible defects within 5 business days of delivery and hidden defects promptly after discovery (up to 12 months). Private persons have 2 years.

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