For buyers
Claims and refunds
How and when to file a claim, what you get, refunds, what is not a defect.
6 articles
How to file a claimFile the claim in the portal on the order page, with photos and measurement results. We decide within 2 business days.Claim deadlinesReport visible defects within 5 business days of delivery and hidden defects promptly after discovery (up to 12 months). Private persons have 2 years.How we handle a claim and what you getWe decide within 2 business days of a complete claim, regardless of our settlement with the partner. No answer within that time means the claim is accepted.Refunds: when and howWe refund by the same payment method, with a credit note. Here are all situations that entitle you to a refund, with deadlines.Can I return parts without giving a reason?No. Parts are made to your specification, so there is no right of withdrawal. You can cancel before production or file a claim.What is not a defectDeviations within tolerance, typical machining marks and features resulting from your documentation are not defects. See the full list.
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