How to order CNC parts through HexoParts
From uploading the file to receiving inspected parts. See what you do, what we do and where your money is in the meantime.
Payment security
- 1You pay HexoPartsonline or by transfer, with a VAT invoice
- 2The shop makes the orderon our behalf, without your details
- 3You receive and check5 working days to report a non-conformity
- 4We pay the shoponly 7 days after your acceptance
Step by step
The order's path: from file to accepted parts.
- 01
Upload the file
You
Choose process, material, quantity and finish. For threads, fits and tight tolerances you add a PDF drawing.
HexoParts
We analyse the model in an isolated environment: size, holes, setups. The file is encrypted and not shown to anyone yet.
- 02
Get the price
You
A simple part has an instant price. For a complex one you get the price by email, usually within 1-2 working days.
HexoParts
We send a complex part to 3-5 shops with suitable machines. They quote independently and see neither each other nor you.
- 03
Order, then pay
You
Accept the price and lead time, enter invoice and delivery details. You pay online or by transfer only once a manufacturing partner confirms production.
HexoParts
First we confirm production with a partner, then we send the payment link. The money goes to HexoParts, not to the shop. We issue the invoice and are the party to your contract.
- 04
The shop makes the part
You
You see the production step in the portal. Ask questions in the order thread and request changes with the Change order button.
HexoParts
The shop confirms the order specification. We watch the deadline and moderate the conversation so neither side learns the other's details.
- 05
Check before shipping
You
You see the inspection report and photos in the portal.
HexoParts
The shop measures the critical dimensions and photographs the parts, and our engineer checks the report. Selected orders are also measured by us.
- 06
Accept the parts
You
You have 5 working days to check the parts and report a non-conformity.
HexoParts
Only after your acceptance do we pay the shop. We handle claims: remake or refund.
Payment security
Your money waits until you accept the parts.
You do not pay an unknown company from a listing. Your contract and invoice are with HexoParts, and we pay the shop only once the parts have reached you and you have accepted them.
- 1You pay HexoPartsonline or by transfer, with a VAT invoice
- 2The shop makes the orderon our behalf, without your details
- 3You receive and check5 working days to report a non-conformity
- 4We pay the shoponly 7 days after your acceptance
What if something goes wrong?
- Part does not match the drawing: remake or refund, at our cost.
- No shop takes the order at the accepted price: we cover the difference from our margin. If that is not enough, we change the price only with your consent, otherwise you get a full refund.
- Late shipment: 5% discount for 1-2 days of delay, 10% from the third day, and from the third day you can also cancel free of charge.
Who is responsible for what
One contract, clear roles.
| Task | Who | How |
|---|---|---|
| Contract, invoice, claims | HexoParts | We sell you the parts. You never have to chase the maker. |
| Choosing the maker | HexoParts | Only shops with machines, material and tolerances that fit the part. |
| Production and measurement | Machine shop | After vetting, under a confidentiality agreement and rated on every order. |
| Checking the report | HexoParts | Our engineer approves measurements and photos before shipping. |
| Drawing and requirements | You | The drawing is part of the contract: untoleranced dimensions to ISO 2768-m. |
| Accepting the parts | You | Confirm receipt or report a non-conformity within 5 working days. |
Comparison
Enquiries to machine shops vs. ordering through HexoParts.
| Enquiries to several shops | Order through HexoParts | |
|---|---|---|
| Finding a maker | calls and emails to many companies | one order, matched by machines |
| Payment | prepayment to a company you do not know | you pay HexoParts, the shop is paid after your acceptance |
| Quality control | depends on the shop | inspection report checked by us |
| Claims | dispute with the maker | handled by HexoParts |
| Confidentiality | file in many companies' inboxes | file only with matched shops, under NDA |
Questions
Ordering through HexoParts: frequently asked questions
How long does an order take from file to delivery?
Simple part: instant price, then usually 1-2 working weeks to shipping and 1-2 days by courier. Complex parts need an extra 1-2 working days for the shops' quotes. You see the exact date before ordering.
Can I change the order during production?
Yes, with the Change order button in the portal. The shop prices the change and gives a new date, and you decide whether to accept it. Arrangements in the chat do not change the order.
Who ships the parcel?
The shop sends it with a label generated by HexoParts, only after the report is approved. The sender is the platform, so you do not learn the shop's address. You see the shipment status in the portal.
What if the parts do not arrive or are damaged?
Report it in the portal within 5 working days. HexoParts handles the claim: remake or refund, without you chasing the maker.
Can I reorder the same part?
Yes, with one click in your order history. File, material and settings stay, you only change the quantity.
Have a part to make? Place an order.
Placing an order costs nothing, you pay only for ordered parts. Businesses and private persons across the EU order online, in EUR.
- No minimum order
- Invoice from HexoParts
- Claims handled by us
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