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For buyers · Delivery and receipt

Parcel damaged in transport

Record visible damage with the courier and report it in the portal. Damage not visible from the outside is reported with other visible defects, within 5 business days.

  1. 1For visible damage, draw up a damage report with the courier.
  2. 2On the order page, click Parcel damaged? Report it and attach the report and photos of the parcel and parts.
  3. 3Report damage not visible from the outside within 5 business days of delivery, like other visible defects. For businesses the courier report is a condition of a transport damage claim; for private persons it only makes the claim easier.
  4. 4We handle the claim with the carrier. You get the parts remade or a refund.

Related articles

How to file a claimFile the claim in the portal on the order page, with photos and measurement results. We decide within 2 business days.Shipping and trackingWe ship by courier from our account with our label. The parcel is insured and you see its status in the portal.

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Write to us info@hexoparts.comMon-Fri 8:00-17:00 CET