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For buyers · Ordering and payment

Order check before payment

We check some orders manually before asking for payment. It usually takes a few hours on business days, and if we decline you pay nothing.

We check an order before payment when:

  • a private person orders (every order),
  • it is a company's first order above PLN 5,000 net or a private person's first order above PLN 2,000 gross,
  • the order value exceeds PLN 5,000 net,
  • the tax ID is not on the Polish VAT White List,
  • the EU VAT number of a company from another country cannot be confirmed in VIES (invoice with 23% VAT).
  1. 1The order status is Checking before payment.
  2. 2We check the intended use of the part, prohibited items and feasibility.
  3. 3After approval we email you a payment link or transfer details.
  4. 4If we decline, we state the reason. You pay nothing.

Limits do not block an order: above the limit it simply goes through manual approval. Amounts in EUR are converted at the quote's exchange rate.

Related articles

Payment methodsYou pay before production, but only once a manufacturing partner confirms it: BLIK, Przelewy24, card or bank transfer against a pro forma invoice. You have 3 business days to pay.Ordering as a company or a private person?A company sees net prices and gets an invoice to its tax ID. A private person from the European Union pays the gross price, and we check every such order before payment.What we do not makeWe do not accept jobs for weapons, dual-use items requiring authorisation or sanctioned goods. We do not deliver to sanctioned countries.

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Use the form or email us. We reply on business days, usually the same day.

Write to us info@hexoparts.comMon-Fri 8:00-17:00 CET