For buyers · Claims and refunds

Claim deadlines

Report visible defects within 5 business days of delivery and hidden defects promptly after discovery (up to 12 months). Private persons have 2 years.

SituationDeadline
defects visible when checking the parts5 business days from delivery
hidden defects (cracks, material defects, defects visible only after assembly)promptly after discovery, no later than 12 months after delivery
private person (consumer)2 years from receipt

We ask private persons to check the parts within 5 business days, because then we can clarify the matter with the partner fastest. It is a request, not a deadline: you can report non-conformity throughout the 2 years.

A business with consumer rights keeps the statutory warranty rights it has by law.

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Write to us info@hexoparts.comMon-Fri 8:00-17:00 CET