For buyers
Delivery and receipt
Shipping and tracking, checking the parts, transport damage.
3 articles
Shipping and trackingWe ship by courier from our account with our label. The parcel is insured and you see its status in the portal.Receiving and checking the partsFrom delivery you have 5 business days to check the parts and report any non-conformity in the portal. Without a report the order is deemed accepted.Parcel damaged in transportRecord visible damage with the courier and report it in the portal. Damage not visible from the outside is reported with other visible defects, within 5 business days.
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Write to us info@hexoparts.comMon-Fri 8:00-17:00 CET