| Situation | Refund | When |
|---|---|---|
| order refused (prohibited item, false details) | full amount | within 3 business days |
| shipping 1-2 business days late | 5% discount | automatically |
| shipping 3-5 business days late | 10% discount or full amount if you cancel | automatically |
| accepted claim | all or part of the price | within 5 business days of the decision |
How you get the money
- Card, BLIK, Przelewy24: the payment operator returns the money to the same account, usually within a few business days.
- Bank transfer: we transfer the money back to the account it came from.
- We issue a credit note for every refund. You find it in the portal.