For buyers · Getting started

How HexoParts works

You order from and pay HexoParts. A vetted manufacturing partner makes the part, and we are responsible for the contract, quality, delivery date and invoice.

HexoParts is a marketplace for CNC machining, sheet metal and 3D printing jobs. You conclude the sales agreement with HexoParts, pay HexoParts and receive the VAT invoice from us. A vetted manufacturing partner makes the part, and we are liable for it as for ourselves.

How a job works

  1. 1Upload a file (STEP, DXF, STL or 3MF) and choose the material, quantity and surface finish.
  2. 2A simple part gets a price straight away. A complex part goes to a closed tender among 3-5 partners, and you get the price within 24-48 hours.
  3. 3Order without paying. You pay in advance, before production: BLIK, Przelewy24, card or bank transfer.
  4. 4We pass the order to verified manufacturing partners. Once a partner confirms production (within 3 business days at the latest), we send the payment link. Once the payment is booked we confirm acceptance for production: the contract is concluded then and the lead time starts. You follow production progress in the portal.
  5. 5Before shipping, the partner measures the critical dimensions and takes photos, and we approve the quality check.
  6. 6The parcel travels by courier. After delivery you have 5 business days to check the parts.

The partner does not know your details and you do not know the partner's. The job runs under a HexoParts number and all communication goes through us.

Did not find the answer?

Use the form or email us. We reply on business days, usually the same day.

Write to us info@hexoparts.comMon-Fri 8:00-17:00 CET