For partners
Claims, rating and rules
Buyer claims, partner rating, confidentiality, no bypassing, suspension.
6 articles
Buyer claims: what you need to doHexoParts handles the claim. You present your position with your own measurement within 1 business day.Partner rating and its effectsThe rating is punctuality (40%), upheld claims (40%) and response time and communication (20%). It affects tender selection and job allocation.Confidentiality of buyer filesBuyer files are used only for quoting and making the job. You delete them within 7 days after a lost tender and within 90 days after a job.No bypassing HexoPartsYou do not contact buyers you met through HexoParts and do not sell to them directly for 24 months after the last job.Messages and moderationYou write to the buyer in a thread with HexoParts. Messages with contact details wait for moderation, and repeated breaches block messaging.Suspension and termination of cooperationWe suspend a partner when liability insurance expires, when claims or delays recur, or after a breach of confidentiality or the no-bypass rule.
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