- The buyer sees you as the manufacturing partner, and you see the buyer and the order number. HexoParts always takes part in the thread.
- A message with contact details (email, phone, website, tax ID, company name) waits for moderation: we deliver it, edit it with a note or reject it.
- After 3 breaches we block messaging, and every breach lowers your rating.
- Agreements in messages do not change the scope of the job.
For partners · Claims, rating and rules
Messages and moderation
You write to the buyer in a thread with HexoParts. Messages with contact details wait for moderation, and repeated breaches block messaging.
Related articles
No bypassing HexoPartsYou do not contact buyers you met through HexoParts and do not sell to them directly for 24 months after the last job.Specification, drawing and scope changesThe drawing is the contract. Dimensions without a tolerance are made to ISO 2768-m, and only a formal change request changes the scope.
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