For buyers · Ordering and payment

VAT invoices, KSeF and credit notes

We issue the invoice once the payment is booked: to companies via KSeF, to private persons as a PDF. You download all documents in the portal.

  • We issue a pro forma invoice for bank transfers once a manufacturing partner confirms production.
  • We issue the VAT invoice once the payment is booked. Companies receive it in the Polish National e-Invoicing System (KSeF), private persons as a PDF by email.
  • For a company from another EU country with a VAT number confirmed in VIES we issue the invoice at 0% (intra-Community supply of goods) when delivery is outside Poland.
  • For a refund, a delay discount or an accepted claim we issue a credit note (corrective invoice).
  • You download all documents in the portal on the order page.
  • Change your invoice details under Company and account. The change applies to future invoices.

You accept invoices in electronic form.

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Use the form or email us. We reply on business days, usually the same day.

Write to us info@hexoparts.comMon-Fri 8:00-17:00 CET