- HexoParts always takes part in the order thread. You and the partner appear anonymously.
- Every message is automatically checked for contact details (email, phone, website, tax ID, account number, company name).
- A message with such details waits for moderation: we deliver it, edit it with a note or reject it.
- Agreements in messages do not change the order. Report changes with the Change order button.
- After repeated breaches we may block messaging or suspend the account.
For buyers · Account, team and confidentiality
Messages to the partner and moderation
Within an order you write to the partner in a thread that HexoParts takes part in. Messages with contact details wait for moderation.
Related articles
Changing an orderReport a new drawing revision, quantity, material or date with the Change order button. Agreements in messages do not change the order.File confidentiality and anonymityWe encrypt files, log every download, and partners see a job only under our number. Your documentation stays your business secret.
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